FAQs
How can I contact Saloui?
You can email us at salouistore@gmail.com, and our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes.
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time for processing during holidays and sale seasons. Orders will be processed between Monday and Friday within 1-3 business days, and shipped the next day after processing. Please note we don’t ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take 2-4 weeks to arrive.
What if I don’t receive my order?
If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
The prices on our site are tax-free in US Dollars, which means you may be liable for duties and taxes upon delivery. Import taxes, duties, and related customs fees are determined by your local customs office and are your responsibility. We are not responsible for delays caused by customs. For details, contact your local customs office.
How do I return an item?
Please contact us at salouistore@gmail.com.
What if the item(s) I received are defective/incorrect/damaged?
If you received merchandise that is incorrect, missing, or defective, please contact us. Include your order number, photographs of the item(s), and all related references. We will do our best to resolve your case promptly.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. If you haven’t received your credit yet, please contact your bank or card issuer.
